Who we are
A team of passionate industry professionals with qualifications and experience in spa, beauty, training, coaching, management and education.
We continue to develop our skills and awareness of the industry through training, development and experiences to ensure our knowledge and experience is current and relevant.
To value the skills and knowledge of employee’s clients and us.
To respect our industry and promote lasting careers with in it.
To keep environmental impact to a minimal in all we do.
To have a clear and compelling purpose so that employees and associates feel fulfilled
To be aware of our own behaviours and their impact on others
To commit ourselves to the emotional, intellectual and physical wellbeing of our clients, their employees and ourselves
To build resilience, both internally and externally
To collaborate with our clients as their trusted advisor
To trust in the strength of working as a team with colleagues, clients and others
To act with a duty of care to our team so that they can be the best they can be
To commit ourselves to high standards in every aspect of our work
To acknowledge that today’s solutions are not good enough for tomorrow
To explore, share and implement creative solutions
To offer clients new products and services that are relevant to today’s business challenges.
To add value for our clients
To develop and use the potential of all our people
To generate enough profit to benefit our clients and our staff
To maintain high professional standards and quality control
To respect our clients, their employees and ourselves
To do the right things for the right reasons
To do what we say we will do
To be true to ourselves
Experienced, engaged and energised, using our 4 step system ensures our results remains consistent, reliable and sustainable. While our solid joined up approach keeps the smooth successful running of your business at the heart of what we do.
Revenue focused initiatives
Relevant solutions for now and tomorrow
Deliver measurable results
Easily navigated systems
Understand and assess
Carry out related subject based audit
What success looks like for your business
Work with your businesses brand
Adapting to your business
Adapt strategies to suit size of Spa
Her passion and love for the spa industry inspired Deborah Carr to launch Total Spa Solutions.
Deborah found Managing spa businesses rewarding, exciting, fun, busy, creative and inspiring in an industry that continually evolves, grows and where demand shows no sign of ever slowing.
During her career, one significant change that become obvious to Deborah was the challenge of recruitment and retention of Spa teams. Employment gaps became more common and was impacting every Spa manager Deborah Spoke to. Instead of ignoring these changes, it was clear that action needed to be taken and Deborah looked for solutions to this growing crisis.
Developing and using new initiatives based on her core beliefs saw real positive changes in spa’s she worked in and she knew she could help other businesses to help them prevent wasting precious time and money on recruitment, training and cancelled clients which has such a negative effect on revenue and profit.
A joined up practical solution built around all things “spa staff” was surely the answer.
Deborah herself would have found that type of support invaluable- a professional best friend - someone who is there when you need them when it really matters for the things that matter on the ground, day to day.
Without a reliable, dedicated and passionate team in place we all know your business simply doesn’t exist, so it makes complete business sense to have a Professional best friend to support you with the most valuable assets of your Spa.